Frequently Asked Questions (FAQ) About LED Shoes

Welcome to our FAQ page! Here, we’ve answered some of the most common questions we receive about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact our customer support team at [email protected].

1. What are LED shoes?

LED shoes are shoes equipped with built-in LED lights that illuminate the soles of the shoes. These lights can usually be customized with different colors and lighting modes, making them a fun and unique fashion statement for parties, events, or everyday wear.

2. How do I turn the LED lights on and off?

To turn on your LED shoes, simply press the power button located on the tongue of the shoe or the inner sole, depending on the model. From there, you can cycle through different colors and lighting modes. For detailed instructions, please refer to the user manual that comes with your shoes.

3. How long do the LED lights last?

Our LED shoes are designed with long-lasting rechargeable batteries. On a full charge, the LED lights can last up to 2-3 days, depending on the brightness and mode you select.

4. How do I charge my LED shoes?

LED shoes come with a USB charging cable that you can use to charge the shoes. Simply connect the cable to the charging port (usually located inside the shoe or on the sole) and plug it into a USB port. A full charge typically takes about 2-3 hours.

5. Are the shoes waterproof?

Our LED shoes are water-resistant, but not fully waterproof. While they can withstand light rain or splashes, we recommend avoiding excessive exposure to water (such as submerging them in water or wearing them in heavy rain). Always allow your shoes to dry out completely before recharging.

6. How do I clean my LED shoes?

To clean your LED shoes:

• Use a soft cloth to wipe the exterior of the shoes.
• For the soles, use a mild soap and warm water.
• Avoid soaking the shoes in water, as this could damage the LEDs or battery.

For the best care, we recommend storing your shoes in a dry, cool place when not in use.

7. What sizes are available?

Our LED shoes are available in a wide range of sizes, typically from UK 6-11. To find your perfect fit, please refer to our Size Guide page. If you're still unsure, feel free to contact us for personalized assistance.

8. How do I place an order?

Placing an order is simple! Just:

1. Browse our collection of LED shoes and select your favorite pair.
2. Choose your size and any other custom options (if applicable).
3. Add the item to your cart.
4. Proceed to checkout, enter your shipping information, and select a payment method.
5. Once your order is confirmed, we’ll send you an order confirmation email!

9. What payment methods do you accept?

We accept the following payment methods:

• Credit and Debit cards (Visa, MasterCard, American Express, Discover)
• Wallet, Net Banking, Bank
• UPI
  

All payments are securely processed through our payment gateway.

10. Do you ship internationally?

No! We dont ship internationally at the moment.

11. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery through the carrier’s website.

12. Can I modify or cancel my order?

We begin processing orders as quickly as possible to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. Once your order has been processed or shipped, we may not be able to make changes. Please double-check your order details before submitting your purchase.

13. What is your return and exchange policy?

We want you to love your LED shoes! If you’re not satisfied with your purchase, we offer a 30 Days return or exchange policy from the delivery date. The shoes must be in their original, unused condition, with the original packaging. For more details, visit our Returns Policy page.

14. My shoes arrived damaged. What should I do?

We’re sorry if your shoes arrived damaged! Please contact us as soon as possible at [email protected], and include:

• Your order number
  
  
• Photos of the damaged shoes
  
  
• A brief description of the issue

We’ll assist you with a replacement or refund based on the situation.

15. How long will it take for my order to arrive?

Order processing typically takes 1-2 business days. Delivery times vary based on your location and the shipping method selected:

• Standard Shipping: 2-3 business days (India)
  
  
• Expedited Shipping: 1-2 business days (India)

Please refer to our Shipping Policy page for more details.

16. How can I contact customer service?

If you have any questions or need further assistance, feel free to reach out to our customer service team:

• Email: [email protected]
  
  
• Phone: +91 - 9485998909 (Monday – Sunday 24-7 service)

We’re here to help!

Still have questions?
If you didn’t find the answer you were looking for, don’t hesitate to get in touch with us! We’re happy to assist you.